Customer Health Scorecard
Use machine learning to make recommendations on how to improve customer health.
Challenge
Customer Churn is analagous to filling a water bucket with a bunch of holes. If you cant plug the holes, your water bucket is not going to fill up.
Algorithm
Machine learning (Deep Learning with an Artificial Neural Network) is a highly accurate solution that enables customer health evaluation before customers leave.
Solution
The Customer Scorecard is a way to communicate the Deep Learning model in a way that decision makers can easily digest. The end result is that insights can be worked into decision making process.
Disclaimer: This is a suggested strategy that needs to be tailored to the needs of each organization.
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